Contact Us
📦 Stay Updated on Your Order Status
We know how exciting it is to await the arrival of your new purchases! To keep you in the loop every step of the way, we've integrated with the reliable global tracking platform, 17TRACK. With just a few clicks, you can access real - time information about your package's whereabouts. Whether it's on its way from our warehouse, in transit, or out for delivery, 17TRACK provides you with the most up - to - date details so you can plan accordingly and eagerly anticipate its arrival.
❓ Have Other Questions? We're Here to Help!
Before reaching out to our support team, we encourage you to explore our comprehensive Help Center. It's a treasure trove of information that covers a wide range of topics, including shipping policies, return procedures, and frequently asked questions. You might find the answer you're looking for right away, saving you time and getting you the information you need without any delay.
If, after checking the Help Center, you still require assistance, don't hesitate to get in touch with us. You can easily send us a message using the contact form on our website. Simply fill in your details, clearly state your query, and our dedicated support team will receive it promptly. We're committed to providing you with the best possible customer service, and we'll do our utmost to resolve your issue as quickly as we can.
🕒 Support Hours & Response Time
Our customer support team is available to assist you from Monday to Friday, between 9 AM and 5 PM EST. During these business hours, we strive to reply to your inquiries within one business day. We understand that waiting for a response can be frustrating, especially when you have a question or concern about your order. That's why we make every effort to get back to you as soon as possible, ensuring that you have a smooth and stress - free shopping experience.
However, sometimes our emails can get lost in the digital shuffle. If you don't see a reply from us in your inbox, please don't panic. Check your spam or promotions folder, as our email might have accidentally ended up there. We're constantly working to improve our email deliverability, but it's always a good idea to double - check these folders just in case.
📧 A Note on Efficient Communication
To ensure that we can serve all our customers fairly and efficiently, we kindly ask that you submit your inquiry only once. Sending multiple messages about the same issue can clog our inbox and potentially slow down our response time as we sort through and prioritize all incoming messages. Rest assured, we're doing our best to reply to you as soon as we can, and submitting your inquiry once will help us provide you with a faster and more accurate response.
📧 Email & 📞 Phone Contact Details
- Email: For any questions, concerns, or feedback, you can reach out to us via email at support@knownnv.com. Our customer support team is always ready to assist you and provide the information you need. Whether you have a question about your order status, need help with a return, or want to learn more about our products, we're here to listen and help.
- Phone: If you prefer a more direct approach, give us a call at +1 (510) 751 - 0182 during our support hours. Our friendly staff will be more than happy to answer your calls and help you resolve any issues you may have. Whether you need immediate assistance or just want to talk to a real person, our phone support is here to provide you with a personalized and efficient service.
We're committed to providing you with excellent customer service and ensuring that your experience with us is a positive one. We look forward to hearing from you and helping you with whatever you need!